Privacy Policy

Last updated: July 2026

At Lolomaa, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website or make a purchase.

Information We Collect

When you place an order or contact us, we may collect:

  • Your name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely through our payment providers)

  • Order history

  • Information you provide when contacting our Customer Care team

We may also collect anonymous information such as your browser type, device and website usage to help improve your shopping experience.

How We Use Your Information

We use your information to:

  • Process and deliver your order

  • Provide customer support

  • Send order updates

  • Process returns and refunds

  • Improve our website and customer experience

  • Send marketing emails if you have subscribed (you can unsubscribe at any time)

Payment Security

We do not store your credit card details. Payments are securely processed by our trusted payment providers.

Sharing Your Information

We only share your information with trusted third parties who help us operate our business, including:

  • Payment providers

  • Shipping and delivery partners

  • Website and ecommerce providers

  • Email marketing providers (if subscribed)

We never sell or rent your personal information.

Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. You can manage or disable cookies through your browser settings.

Access to Your Information

You may request access to the personal information we hold about you or ask us to correct it by contacting

us at: hello@lolomaa.com

Marketing Communications

If you subscribe to our newsletter, we may send you updates, promotions and product launches. You can unsubscribe at any time using the link in our emails.

Australian Privacy Law

Lolomaa complies with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

Contact Us

If you have any questions about this Privacy Policy, please contact us at: hello@lolomaa.com